I
was eighteen years old when I received my job position as a Burn Tech at Saint
Elizabeth’s Regional Medical Center. I
was extremely ecstatic and humbled when offered the position, and this attitude
remains with me today. Three years later,
I continue to work in the Burn Unit as a Burn Tech, existing as a much changed
person than I was three years previously.
My eyes have been introduced to a vast array of experiences, and my
heart has been made known a large collection of emotions.
There
are sixteen single-bed patient rooms in the Burn Unit; numbered from
120-135. The unit is formatted as a
large circular square, with the patient rooms encompassing the nurses’
station. The unit as a whole is not very
large compared to other units in the hospital.
Walking twenty-three times around the unit is equal to one mile. Many times I have walked this path with a
number of my patients, sometimes with patients who are walking for the first
time after experiencing the restriction of bed-rest for months. Working with patients who are suffering a
great deal of agony can be very challenging at times. But watching as a burn victim progresses and
heals through months of bed-rest, then finally to walk alongside them after
being relieved from their bed-rest, is the best feeling in the world.
I
look at my job as though I am a mediator for those struggling; I am there to
help my patients endure the physical and emotional pains of burn trauma. The part I hate and love the most is patient
contact. It saddens me to help someone
who has been cursed with the unfair reality of burn trauma. I wish I would tell them what to expect, what
they will endure for the next months or more, to tell them this will be a walk
in the park. But who am I, I have never
been burned to the extent of hospitalization.
All I can do is be there for them, lend a hand to squeeze when the pain
is too overwhelming, a person to talk to, a shoulder to lean on. I am there for the patient; patient
satisfaction is a high priority on my list.
This does not parallel the attitude that a restaurant would have for
their customer, or how a retailer would treat their shoppers. I do not try to feel for my patients, I try to feel with
them: reciprocate excitement when they hear the news they do not have to have any
more surgeries; sorrow when they are burdened with the agonizing feelings of
homesickness; happiness when they have received a set discharge date.
Working
in the Burn Unit can be very difficult, but surpassing this difficulty is the
feelings of reward. It breaks my heart
to see someone go through the process of healing their burns, but my heart is
immediately put back together when I see them walk out and leave the
hospital. I will only know this person
for a short period of time in their life, and then probably never see them again
– but this short period of time will be forever remembered by them. It brings great feelings of happiness to know
that I was there for that individual during their moment of greatest
suffering. Hopefully I was the smile when
they needed it most.